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The Administrative Dental Assistant

Master critical thinking, effective communication, and common tasks such as scheduling, record keeping, and insurance processing with The Administrative Dental Assistant, 5th Editi… Leer más

Descripción

Master critical thinking, effective communication, and common tasks such as scheduling, record keeping, and insurance processing with The Administrative Dental Assistant, 5th Edition. This complete learning package is used to train dental assistants in a wide variety of settings — from traditional classroom programs to on-the-job training to use as a review tool for practitioners — to become competent administrative assistants in a dental office. As it guides you through the functions of today’s dental business office, you will learn how to organize tasks, complete procedures, and acquire a professional outlook toward dentistry along the way. Supplemented with online study tools, a companion workbook (sold separately), and access to Dentrix, this edition features updated artwork and new content on dental office technology, communication and social media, and more.

Puntos claves

  • Ancillary package provides electronic resources that enhance your learning
  • Feature boxes highlight key information and concepts
  • Procedure boxes provide step-by-step instructions on a wide variety of dental office duties
  • Comprehensive coverage and a clear, concise organization provide the information you need to know to manage today’s dental office — in a way that is easy to grasp, regardless of reading level or setting

Índice

PART I: Introduction to the Dental Profession

1. Orientation to the Dental Profession

2. Dental Basics

PART II: Communication Skills: Principles and Practices

3. Communication Skills and Tools

4. Written Correspondence and Electronic Communication

5. Patient Relations

6. Dental Healthcare Team Communications

PART III: Managing Dental Office Systems

7. Computerized Dental Practice

8. Patient Clinical Records

9. Information Management and Security

10. Dental Patient Scheduling

11. Continuing Care Program (Recall or Re-care Systems)

12. Inventory Management

13. Office Equipment

PART IV: Managing Dental Office Finances

14. Financial Arrangement and Collection Procedures

15. Dental Insurance Processing

16. Bookkeeping Procedures: Accounts Payable

17. Bookkeeping Procedures: Accounts Receivable

PART V: Managing Your Career

18. Employment Strategies

Detalles del producto

Sobre el autor

LG

Linda J. Gaylor

Linda Gaylor holds a Bachelor of Science degree in Public Administration with a minor in Organizational Management, and a Master of Education degree in Educational Management. Linda worked in private practice as an administrative assistant, office manager, and RDA for more than 20 years, and also taught for 15 years to prepare students for careers in all areas of dental assisting. Linda is retired, but has continued to expand her dental assisting skills by staying up-to-date with current trends and practices and has formed a consulting group to provide assistance in curriculum development and dental practice management.
Afiliaciones y experiencia
Retired Coordinator, Curriculum and Instruction San Bernardino County Superintendent of Schools Regional Occupational Program, Career Training, and Support Services San Bernardino, California, USA