Plunkett's Procedures for the Medical Administrative Assistant

5 Edición - 11 de diciembre de 2019
Hay una edición más reciente disponible
Autores: Heather D. Ramsay, Marie Rutherford
Idioma: Inglés

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures requ… Leer más

Descripción

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.

Puntos claves

Written in an accessible, clear, engaging, and easy to understand style
Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout
Examples and exercises delve deeper into topic areas
Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
Quintessentially Canadian content and viewpoint
Continuation of the beloved Dr. Plunkett theme

De interès para

Medical Office Administration students at community colleges and career colleges

Índice

Part 1: Introduction to the Health Care Environment

1. Your Future as a Medical Administrative Assistant

2. Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant

3. Reception, Booking Appointments and Clinical Responsibilities

4. Patient Records Management

5. The Telephone and eCommunication Tools

6. Office Correspondence: Mail, Memos, Letters, and Envelopes

7. Health Insurance Plans

8. Financial Records

9. Managing Office Supplies

10. The Procedures Manual

11. Meeting Organization

12. Hospital Records, Requisitions, and Reports

Part 3: Career Development

13. Your Job Search

Appendices:
A: Common Abbreviations Used in the Health Care Field
B: Laboratory Medicine
C: Pharmacology
D: Reference Resources

Detalles del producto

Edición: 5
Hay una edición más reciente disponible
Publicado: 27 de enero de 2020
Idioma: Inglés

Sobre los autores

Heather D. Ramsay

Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island Master of Education (Distance Education), Athabasca University

Afiliaciones y experiencia

Learning Manager - Medical Support Services, Holland College, Charlottetown, Prince Edward Island

Marie Rutherford

Marie Rutherford, Bachelor of Arts-General Studies, Athabasca University; Nursing Diploma (SGH/Centennial College); Learning Design: Educational/Instructional Technology, University of Toronto Faculty, Health Services Placement at Georgian College.